Having A Chat and Making The Sale

by Mary Williams
(Glasgow)

I often feel that pushing the sale at the end of the call means that the customer has little to no interest. Most customers I have spoken to in the past have also felt this, but what I have found is that if the agent can have a general and relaxed conversation about the customers interests, this not only serves to bring them onside but also leads to the customer highlighting their covert needs, and a skillful enough agent can recognize this and use it to make the sale.

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Your Selling Tip.